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Director of Provider Operations

Remote

Full Time

Job Summary

Our client is revolutionizing the way court reporting and litigation support services are done.

They are seeking a high-impact analytical leader to drive process and financial efficiency in the procurement of provider relationships and delivery of client services. This is a critical and visible leadership role.

Your Responsibilities

  • Supervise a remote and high-performing team of operations professionals.

  • Ensure the highest levels of service delivery; as measured by coverage, quality, and timeliness.

  • Forecast and monitor demand and delivery of requests and available resources.

  • Proactively develop relationships with providers and vendors to ensure quality meets market demand.

  • Manage, monitor, and coach direct reports.

  • Attend company-sponsored events and client functions.

  • Review and monitor financial data to effectuate margin-increasing projects.

Qualifications

  • You are driven and motivated by data, analytics, and process optimization.

  • Experience developing and presenting business and financial models.

  • Industry experience with court reporter rates and invoicing practices.

  • You are detail and process oriented while able to step back to gain a broader business perspective.

  • Experience with case or matter management software solutions.

  • Familiarity with Google Workspace, CRMs, Excel, and digital-first communication are a must.

  • Industry experienced professional in Court Reporting Operations is HIGHLY PREFERRED.

  • You have the desire to work with a fast-paced and quickly growing tech start-up and you’re enthusiastic about the opportunity for growth within the company.

  • High degree of emotional and business intelligence.

Compensation & Benefits

  • Salary: $150k - $180k depending upon experience.

  • Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental.

  • Wellness/Mental Health – shared benefits to be used among employees and families.

  • Flexible Paid Time Off – allowing employees to find balance in their lives

  • Options of Equity

  • Access to a 401k, a home office setup, a monthly stipend to cover internet/phone- And more!

How To Apply:

Submit your resume by clicking the "Apply Now" button

Applications will be reviewed on a rolling basis

Marbrook Search Partners, LLC